Terms of Service

1.Our services

Relvio designs, builds, and manages marketing and communication automation for home-service businesses — including missed-call text-back, lead follow-up, review requests, CRM pipelines, website design, and related services. The specific scope, deliverables, and price for your engagement are set out on our website or in a separate proposal or order we agree with you.

2.Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our services. If you're using our services on behalf of a business, you represent that you're authorized to bind that business to these Terms.

3.Your responsibilities

To deliver our services, we rely on you to:

• Provide accurate, complete, and up-to-date information;
• Give us the access and materials we reasonably need (for example, to your phone number, booking calendar, website, or review profiles);
• Use the systems we build in compliance with all applicable laws and the requirements of any third-party platforms or carriers;
• Keep any credentials we share with you secure, and promptly notify us of any unauthorized use.

4.Fees, billing & cancellation

• Subscriptions. Ongoing services are billed on a recurring monthly basis, in advance, through our payment processor. Our Missed Call Text-Back service is offered at $297/month with no setup fee and no long-term contract; other services are quoted individually.
• Authorization. By providing a payment method, you authorize us to charge the applicable recurring fees until you cancel.
• Cancellation. You may cancel a month-to-month service at any time, effective at the end of your current billing period. We don't charge cancellation fees.
• Refunds. Except where required by law, fees already paid are non-refundable. Because services are month-to-month, canceling stops future charges rather than refunding the current period.
• Late or failed payments. If a payment fails, we may suspend or pause services until payment is resolved.

5.Messaging & compliance

Our services may send text messages and emails to your customers on your behalf. You are responsible for how those messages are used, including:

• Obtaining valid consent from your contacts before they are messaged, as required by the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier and industry rules;
• Honoring opt-out requests and not messaging contacts who have withdrawn consent;
• Ensuring the content you approve or provide is lawful and not misleading.

6.Acceptable use

You agree not to use our website or services to: break the law; send spam or unlawful, deceptive, harassing, or harmful messages; infringe others' rights; attempt to gain unauthorized access to our systems or those of our providers; or interfere with the normal operation of the services.

7.Third-party services

Our services are built on and integrate with third-party platforms and providers (for example, payment processing, messaging delivery, hosting, and our automation platform). Those providers have their own terms, and their availability is outside our control. We are not responsible for outages, changes, or actions of third-party services, though we'll make reasonable efforts to keep your systems running.

8.Intellectual property

The systems, templates, workflows, designs, and methods we develop, along with our brand, website, and content, remain our intellectual property. We grant you a limited, non-exclusive right to use the deliverables we provide for your own business while your engagement is active.

Content you provide to us — such as your business information, logos, and customer data — remains yours. You grant us the limited right to use it as needed to provide the services.

9.Confidentiality

Each of us may receive non-public information from the other in the course of working together. Both parties agree to use such information only to perform under these Terms and to protect it from unauthorized disclosure, except where disclosure is required by law.

10.Disclaimers

Our services are provided on an "as is" and "as available" basis. While we work hard to help you capture and convert more leads, we do not guarantee any specific results, revenue, number of leads, bookings, or reviews. Outcomes depend on many factors outside our control, including your market, your response to leads, and third-party platforms. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

11.Limitation of liability

To the fullest extent permitted by law, Relvio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the services will not exceed the amount you paid us for the services in the three months before the event giving rise to the claim.

12.Indemnification

You agree to indemnify and hold harmless Relvio from claims, damages, and expenses (including reasonable legal fees) arising from your use of the services, your content, your messaging to your customers, or your violation of these Terms or applicable law.

13.Term & termination

These Terms apply while you use our website or services. Either party may end a month-to-month engagement as described in Fees, billing & cancellation. We may suspend or terminate services immediately if you materially breach these Terms, fail to pay, or use the services unlawfully. Sections that by their nature should survive termination — such as intellectual property, disclaimers, limitation of liability, and indemnification — will continue to apply.

14.Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in San Diego County, California will have exclusive jurisdiction over any dispute that isn't resolved informally, and you consent to venue there.

15.Changes to these terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above and post the new version here. Your continued use of our website or services after an update means you accept the revised Terms.

16.Contact us

Questions about these Terms? Contact us:

• Relvio Systems — Oceanside, California
• Email: support@relviosystems.com