Legal

Terms of Service

Effective Date: May 11, 2025 · Relvio Systems · Oceanside, CA 92056

These Terms of Service ("Terms") constitute a legally binding agreement between Relvio Systems ("Relvio," "we," "us," or "our"), located in Oceanside, CA 92056, and you ("Client" or "you") governing your use of our website at relviosystems.com and all automation services we provide (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing our Site, engaging our Services, or signing a Service Agreement, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Eligibility

To use our Services, you must:

Be at least 18 years of age
Be a legally operating business entity or sole proprietor located in the United States
Have the legal authority to enter into binding contracts on behalf of yourself or your business
Not be prohibited from using our Services under applicable law

Our Services are intended for business use only and are not offered to individual consumers for personal, family, or household purposes. By engaging our Services, you represent that you are using them in a business capacity.

2. Description of Services

Relvio Systems provides GoHighLevel (GHL)-based marketing automation services to small home service businesses. Our Services currently include, but are not limited to:

Missed Call Text-Back (MCTB) Automation — Automated SMS responses triggered when an incoming call to your business goes unanswered or is missed.
Lead Nurture Sequences — Automated follow-up messaging campaigns designed to convert prospects into booked jobs.
Web Forms and Booking Surveys — Custom forms embedded on your website or hosted as standalone pages for capturing leads and scheduling inquiries.
CRM Pipeline Management — Configuration and management of contact pipelines within your GoHighLevel sub-account.
Additional automation services as mutually agreed upon in writing.

All Services are delivered through a white-labeled GoHighLevel environment operated by Relvio Systems. Specific deliverables, scope, and configurations are detailed in your Service Agreement or onboarding documentation.

3. Accounts and Access

To receive Services, you will be provisioned access to a GoHighLevel sub-account managed by Relvio Systems. You are responsible for:

Maintaining the confidentiality of any login credentials provided to you
All activities that occur under your account
Promptly notifying us at support@relviosystems.com of any unauthorized access or suspected security breach

We reserve the right to suspend or terminate your account access in accordance with Section 9 of these Terms.

4. Payment Terms

4.1 Fees

Our standard Missed Call Text-Back service is offered at $297 per month ("Monthly Fee"). Fees for additional services will be stated in your Service Agreement or communicated in writing prior to commencement.

4.2 Billing

Monthly Fees are billed on a recurring monthly basis. Billing begins on the date your service is activated. All payments are processed through Stripe. By providing your payment information, you authorize Relvio Systems to charge your payment method on a recurring monthly basis until the agreement is terminated in accordance with these Terms.

4.3 No Setup Fees or Long-Term Contracts

We do not charge setup fees. There are no minimum contract terms or long-term commitments. You may cancel at any time in accordance with Section 9.

4.4 Late Payments

If payment is not received within seven (7) days of the due date, we reserve the right to suspend Services until payment is received. Accounts more than 30 days past due may be subject to termination.

4.5 Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement. Monthly Fees already charged for an active billing period will not be refunded upon cancellation. We will not charge you for any period after the effective date of cancellation.

4.6 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in connection with your use of the Services. Fees quoted do not include applicable taxes unless stated otherwise.

5. Client Responsibilities

By using our Services, you agree to:

Provide accurate, current, and complete information necessary for us to configure and deliver your Services, including phone numbers, business details, and messaging content
Ensure your business phone number and systems are properly configured (including call forwarding) as instructed by Relvio Systems
Comply with all applicable federal, state, and local laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state telemarketing or messaging laws
Obtain all necessary consents from your customers and contacts before sending automated text messages through our platform
Use the Services only for lawful business purposes
Not misrepresent your identity or business to us or through the Services
Promptly notify us of any changes to your contact information, phone numbers, or business circumstances that may affect service delivery

6. Acceptable Use and Prohibited Conduct

You agree not to use our Services to:

Send unsolicited, deceptive, misleading, or harassing communications
Transmit spam, bulk messages, or automated messages to individuals who have not consented to receive them
Violate any federal, state, or local law or regulation, including TCPA, CAN-SPAM, or applicable state privacy laws
Infringe on the intellectual property rights of any third party
Engage in fraudulent, abusive, or harmful activities
Attempt to gain unauthorized access to our systems, the GoHighLevel platform, or any third-party infrastructure
Reverse engineer, copy, or resell our automation configurations, workflows, or proprietary systems
Use the Services to send political solicitations, adult content, or messages related to cannabis, gambling, or other restricted industries under carrier guidelines

We reserve the right to immediately suspend or terminate Services if we determine, in our sole discretion, that you have violated this Section.

7. Intellectual Property

7.1 Relvio Systems IP

All automation workflows, system configurations, templates, processes, and proprietary methodologies developed by Relvio Systems are and remain the exclusive intellectual property of Relvio Systems. Nothing in these Terms grants you ownership of or a license to reproduce, copy, distribute, or resell our proprietary systems.

7.2 Client Content

You retain ownership of all content, business information, brand materials, and customer data you provide to us. By providing such content, you grant Relvio Systems a limited, non-exclusive license to use, process, and configure it solely as necessary to deliver your Services.

7.3 AI-Generated and Automation Outputs

Messages, responses, and workflows generated through our automation platform on your behalf are considered outputs of your service configuration. You are responsible for the content of automated messages sent through your account and must ensure they comply with applicable laws. Relvio Systems does not claim ownership of automation outputs specific to your business.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee specific business outcomes, including call volume increases, lead generation results, or revenue improvements resulting from use of our Services.

8.2 AI and Automation Disclaimer

Automated messages and workflows are configured based on templates and rules. While we take care in system design, Relvio Systems is not liable for any errors in automated message delivery, miscommunication with end customers, carrier-level message filtering, or outcomes resulting from automated responses. You are solely responsible for reviewing and approving message content before activation.

8.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RELVIO SYSTEMS, ITS OWNERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RELVIO SYSTEMS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.4 Indemnification

You agree to indemnify, defend, and hold harmless Relvio Systems and its owners, employees, agents, and contractors from and against any claims, losses, liabilities, damages, fines, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your automated messaging content or communications with your customers.

9. Term and Termination

9.1 Term

These Terms are effective upon your first use of our Services or execution of a Service Agreement and continue on a month-to-month basis until terminated by either party.

9.2 Cancellation by Client

You may cancel your Services at any time by providing written notice to support@relviosystems.com with at least seven (7) days' notice prior to your next billing date. Cancellation takes effect at the end of your current paid billing period. You will retain access to Services through the end of the period for which payment has been received.

9.3 Termination by Relvio Systems

We may suspend or terminate your Services immediately and without prior notice if:

You violate any provision of these Terms, including the Acceptable Use policy
Payment is overdue by more than 30 days
We are required to do so by law or regulatory authority
Continued provision of Services would expose us to legal liability

We may also terminate Services with 30 days' written notice for any other reason.

9.4 Effect of Termination

Upon termination, your access to your GoHighLevel sub-account will be disabled. You are responsible for exporting any client data prior to the termination date. Relvio Systems is not responsible for data loss following account deactivation. Sections 7, 8, 10, and 11 of these Terms survive termination.

10. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other party in connection with the Services, and not to disclose such information to third parties without the prior written consent of the disclosing party, except as required by law. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

11.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at support@relviosystems.com and provide at least 30 days for us to attempt to resolve the dispute informally.

11.3 Venue

If a dispute cannot be resolved informally, you agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts.

11.4 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO RESOLVE ANY DISPUTES WITH RELVIO SYSTEMS ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12. SMS, Telecommunications, and Regulatory Compliance

Our Services involve the delivery of automated text messages on your behalf. You acknowledge and agree that:

You are the "sender" of all automated messages delivered through your account and bear full legal responsibility for compliance with TCPA, CTIA guidelines, and applicable state telemarketing laws
You will obtain prior express written consent from all recipients before sending marketing text messages
All messages sent through your account must include opt-out instructions (e.g., "Reply STOP to unsubscribe") where required by law
You will promptly honor all opt-out requests and maintain appropriate suppression lists
Relvio Systems does not guarantee message deliverability, as carrier filtering, A2P 10DLC registration status, and network conditions may affect delivery rates
You agree to cooperate with and complete any required A2P 10DLC registration or carrier verification processes as instructed by Relvio Systems

13. Modifications to These Terms

Relvio Systems reserves the right to modify these Terms at any time. When we make material changes, we will update the Effective Date and notify you via email or written notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree with the revised Terms, you may cancel your Services before the effective date of the changes without penalty.

14. Miscellaneous

Entire Agreement: These Terms, together with your Service Agreement and any written addenda, constitute the entire agreement between you and Relvio Systems regarding the Services and supersede all prior discussions or agreements.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Relvio Systems.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of our business.
Notices: Notices to Relvio Systems must be sent to support@relviosystems.com. We may provide notices to you via email at the address associated with your account.
Force Majeure: Relvio Systems is not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, carrier outages, platform downtime, or government actions.

15. Contact Information

If you have any questions about these Terms, please contact us:

Relvio Systems — Oceanside, CA 92056
Email: support@relviosystems.com
Website: relviosystems.com